We know how important it is for your order to arrive safely, on time, and exactly as expected. We've put together answers to some of the most common questions we're asked - but if we've missed anything, feel free to get in touch at sales@thetipplecellar.com, or call us on 01752 466311.
No worries, just give us a call on 01752 466311 or email sales@thetipplecellar.com and we'll be happy to help get everything sorted.
Absolutely! Just enter a UK shipping address at checkout that's different from your billing address. You can also include a gift message (small charge applies) and we'll take care of the rest.
Not at the moment - we currently only deliver within the UK.
Our couriers may try a neighbour, take it to a local collection point, or re-attempt delivery. An email will let you know the next steps.
We'll always do our best to keep everything in stock, but if something you've ordered isn't available, we'll get in touch via email or phone to let you know. If we can't source a suitable alternative and the item is unlikely to be restocked soon, we'll offer a refund for that item.
We aim to deliver on or around the estimated delivery date shown at checkout, but during busy periods or if there are supply issues, there may be some delays. If we expect any disruption to your delivery, we'll get in touch and keep you updated. If you're concerned or haven't received tracking details, feel free to reach out and we'll look into it for you.
Yes! Choose 'Click and Collect' at checkout and we'll remove the delivery charge. You can collect from:
The Tipple Cellar
Unit 42—43 Faraday Mill
Plymouth, Devon
PL4 0ST
Opening hours: Monday—Friday, 9am—4:30pm
Never. We only email the invoice to the person who placed the order, no billing paperwork is ever sent with the parcel.
Yes! You can add a personalised gift message during checkout for just £1, and we'll include it on a beautifully designed card.
We do! Check out our lovely single and double wooden bottle boxes here:
We do! Whether you need ten gift options or hundreds, we can help. Email sales@thetipplecellar.com or call us on 01752 466311 to get started.
Yes, and we love being part of your big day! Email us with your ideas, quantities and timeline, and we'll get back to you with availability and a quote.
Yes - we offer trade accounts. You can register here:
We process orders quickly, so please get in touch as soon as possible. We'll do our best to help if the order hasn't yet been packed.
Product packaging may vary slightly depending on branding changes or supplier updates. We aim to keep all product images current, but if a distiller rebrands without notice, there may be a short delay before images are updated. Always check the product volume and description for the most accurate details.
Please contact us right away - we'll resolve it quickly. Just be sure to let us know before returning anything to us.
We accept most major credit and debit cards, including Visa, Mastercard, and American Express. For large or corporate orders, invoicing options may be available, just ask!
Yes. You must be 18 or over to buy alcohol. It's also illegal to send alcohol to anyone under 18, so age verification may be required on delivery.
We offer free UK mainland delivery on all orders over £99 - no code needed! Just add your favourites to your basket and if your total comes to £99 or more, standard delivery is on us.
You'll receive an order confirmation email as soon as you've placed your order. Once it's been dispatched, you'll get another email with tracking information.
If your order is shipped via Parcelforce, they'll email you directly with your tracking details. You can follow your parcel on the Parcelforce website.
Tip: Parcelforce emails can sometimes land in Spam or Junk folders, so check there if you don't see it.
Yes, we do our best to keep things green! We use recycled and recyclable packaging wherever possible, and we're committed to reducing plastic use across our product range.
Most of it - yes! Glass bottles, outer cartons and many of our protective materials are recyclable. We also encourage customers to reuse packaging where they can.
